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Always says "delivered" but the product is never actually there. I have a video camera and they never come. Horrible customer service.

Product or Service Mentioned: Amazon Logistics Delivery Service.

Reason of review: Order processing issue.

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h.kitchener
#1617454

Amazon has some real problems with delivering packages. In my area, they may ship via FedEx, for example but allow FedEx to deliver the package(s) to the local post office which then is charged to actually deliver it to you.

Therein lies the problem: the USPS is unreliable and often inept to the extreme. They deliver to strangers down the road or say they have delivered but did not. Amazon's promise of "2 day delivery" is fast becoming a joke as a result.

One thing all Prime customers can do is to give the vendor a poor rating whenever your package does not arrive on time or at all and tell them the reason for the low rating. Amazon itself could care less, but the outside vendors certainly live by the ratings people give them.

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