Amazon Logistics
Amazon Logistics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Logistics has a 1.6 star rating from 398 reviews, 5% would recommend, with 82% unfavorable feedback; consumers report widespread dissatisfaction and reliability issues.
Key Takeaways for Future Customers
- Expect inconsistent delivery performance and tracking problems per Amazon Logistics reviews.
- Customer service and phone support are often unavailable; claims and refunds can be difficult.
- Consider seller or carrier alternatives when urgent delivery of goods is needed.
Negative Feedback / Risk Areas
- Frequent missing or misdelivered packages and wrong addresses.
- Poor driver behavior and failure to follow delivery instructions.
- Unresponsive customer service, billing and refunds delays, and complaint handling issues.
Positive Feedback
Some reviewers note occasional fast delivery, but opinions are mixed and hit or miss.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Logistics has a 1.6 star rating from 398 reviews, 5% would recommend, with 82% unfavorable feedback; consumers report widespread dissatisfaction and reliability issues.
Key Takeaways for Future Customers
- Expect inconsistent delivery performance and tracking problems per Amazon Logistics reviews.
- Customer service and phone support are often unavailable; claims and refunds can be difficult.
- Consider seller or carrier alternatives when urgent delivery of goods is needed.
Negative Feedback / Risk Areas
- Frequent missing or misdelivered packages and wrong addresses.
- Poor driver behavior and failure to follow delivery instructions.
- Unresponsive customer service, billing and refunds delays, and complaint handling issues.
Positive Feedback
Some reviewers note occasional fast delivery, but opinions are mixed and hit or miss.
Media from reviews
Jersey City, New Jersey
Trying to open a claim
Car accident with Amazon truck. Trying to open a claim and can not locate where or whom to speak with.
Preferred solution: My car fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeliver not made i was standing in living room. car in driveway
- - Duplicate order with conflicting requirements.
- - Received a $1,000+ air conditioner with no extra steps.
- - Dishwasher not delivered; call blocked.
There was a duplicate order; one said I needed to be there or use a pin/password. The other did not indicate this.
I canceled the one with the extra requirements. I recently received an air conditioner priced over $1,000 with no additional requirements and don't understand the need for this very inconvenient step. The order was even checked this morning, but as I stood in the living room, I watched the driver take his photo. I went outside to get the dishwasher, and it was not there.
The call was blocked by Malware Bytes - it is marked as a known scammer. I immediately called the known scammer number, and it refers you back to Amazon. The rep said they cannot contact the driver; I wanted them to come back! Apparently, they do not bother to reach out to their own logistics company.
After basically begging and being told they know what the manager says (someone is getting a demerit for passing the call to a manager, that's not okay when you're a customer), a manager finally came on the line and was as unhelpful as the rep. I had to drill him to get the complaint sent to the logistics company.
When questioned how he can contact them with my complaint but can't contact them to have the driver return, he stuttered a bit and said that's how it is. Worthless.
- Bad communication with customers
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t know. I spoke to Amazon customer service to verify that the duplicate order cancelled was the one with the need to be present and to provide the pin. Be sure to add the phone number to your phone or it will be blocked by spam filters.
Newark, New Jersey
I’m pissed I want to speak with someone the driver had the audacity to not even have the common courtesy to bring the package to the front door but just threw it behind the building in the fire escape
Your swiship driver threw my package in back of my building in my fire escape didnt have the courtesy of even dropping it off at the front door
Houston, Texas
Undelivered package
Package shows delivered to Katy, Texas area. I live in a Hempstead, Texas address and my package was not received.
# TBA329182****91 Thanks, Clifford. This item was purchased on eBay (which I have used almost 1000 times) and the merchant used Amazon Logistics...
really my first time to deal with them. Bad/sad.
- Fast delivery
- To someone elses house
- No proof pictures
Preferred solution: Deliver product or service ordered
User's recommendation: Amazon is great-reliable...don't hire out Amazon do it inhouse.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing package/ delivery unsuccessful.
- - Delivery person could not deliver to Amazon locker.
- - I requested redelivery for 10/23/2025 and address change to a new location; call back ASAP.
This is the tracking number. TBA325250****42.
I still havent re received my package. Im tired of loosing money. TIKTOK use Amazon logistics to deliver my package. How did they place my package in an Amazon locker but do not give an access code to retrieve my page.
As the reason to why i still haven't received my package. Im so pissed i do not have money to just throw away. i work hard for every cent of my paycheck. I just want my items or a refund.
The package is still in the locker I'd assume. Someone please call me back.
I am about to reach out to the CEO about this situation. 577145****2052****
Please contact me as soon as possible. I dont have money to throw down the drain.
I was contacted about my package being delivered at 1447 Beach avenue. Delivery person stated that he could not deliver to the Amazon locker.
I requested for him to take the package back for redelivery attempt o 10/23/2025. However, I am trying to change the address. Why is it that hard to do that?
So that make package can be received at New location. I need an call back a soon as possible
Preferred solution: Full refund
User's recommendation: no recommendation too difficult
Washington, North Carolina
Need package
I was in my backyard and 2 dogs were in yard confined by invisible fence. I heard dogs barking out front but nothing more.
We live in woods so lots of wildlife. I then see tracking messages about pet interference. Always had dogs lived her 35 years. Many packages.
First I have had delivery refused. I have had one package left in drive by the dogs obvious fence line. I’ve had drivers blow the horn and I’d come out - these idiots did nothing and I was right in the yard!!! Really!
Oh in older days, dogs used to hop in UPS truck to ride. And, drivers often have dog biscuits.
Obviously, the person who came to my house was afraid of dogs. This neighbors got a good laugh about being scared of my 2 big baby mutts.
Package not delivered and repeated comments of failed delivery attempts. Ive been home - no one has attempted delivery.
Please help. Really need package.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
Company doesn’t answer and there is no way to leave a message
- - VM is full recording played when I called.
- - The message asked if I was still there, then said goodbye before hanging up, lasting about 5 seconds.
When I called, there was a recording that said, 'VM is full,' and then asked if I was still there, followed immediately with 'Goodbye,' and then I was hung up on. This entire recorded message was quick, without breaks, and took all of 5 seconds before immediately hanging up on me.
Preferred solution: Deliver product or service ordered
User's recommendation: No reason to call this number. It doesn’t work to actually reach Amazon Logistics.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to find out how much longer on my dog gage order it Sept 17
- - Can't reach anyone and a month has passed with no cage.
- - I paid for it but nothing happened.
- - This isn't right and I'm upset I needed the cage.
I couldn't get a hold of anyone. I guess I won't get my dog cage.
It's been a month, and nothing. I don't know why all the hassle trying to get what I paid for. This isn't right.
They shouldn't do people this way. I'm really upset about this; I really needed the dog cage.
Preferred solution: Deliver product or service ordered
Georgetown, Demerara-Mahaica
Package to be delivered to new address and call wasn’t answered
I want the package delivered to a different address than listed, but no one answered when I called. I need my package.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivered a load and still haven’t received funds
I delivered a load for $2,500 from SC to FL and was supposed to get paid the same day, but I still haven't received my funds.
User's recommendation: Call me asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaquete
Mi paquete no lo encuentro. Necesito mi paquete, solo dice que se tiene retraso, más nada, y no me dan respuesta.
TBA322847****11
- Ningunas
- Ningunas
Preferred solution: Deliver product or service ordered
User's recommendation: Ayuda
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Package missing
My daughter's jacket said it was delivered, but it wasn't in the locker, and the driver took a picture of the box of packages and not where it was put. Now the package is missing.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
Repeated poor service
- - Longtime Prime member with frequent Amazon Logistics delivery issues in recent months and a request to label items shipped via Amazon Logistics.
Damn, they're bad. I've been an Amazon Prime member for 15 years or more and have had more issues with Amazon logistics deliveries in the past few months than I have had in the entire previous 15 years.
Amazon needs to start indicating on their merchandise if they ship with Amazon Logistics so we know not to buy that item. Wish I could give less than 1 star.
- Extremely poor logistics management techniques & software
User's recommendation: Avoid Amazon Logistics if possible. See TrustPilot reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service- dishonest
- - Amazon Logistics delivered an empty damaged box from eBay.
- - The item was marked undeliverable, leaving it in limbo and money lost.
Amazon Logistics delivered my item from eBay and delivered an empty damaged box. They said they were sorry and would mark it missing, but instead, to cover up, they marked it undeliverable, which left my package in limbo.
Now I lost my item and my money. This is very dishonest because not only can you not contact Amazon Logistics conveniently, they also don't have a phone number.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered and canceled because of no delivery 3 times in 4 days.
- - Rush delivery never arrived; no updates and refunds issued.
- - Another order was stuck in transit for 12 hours with no updates.
I ordered a rush delivery; it never came, no update, nothing from Amazon Logistics. I had to get a refund.
I ordered again; it never came, and I had to get a refund. The delivery guy said he tried to get into the building and couldn't. I have a 24-hour front desk concierge who was there when he said he came. Lies, lies, lies.
No one does anything about it. I ordered again; it was stuck in transit for 12 hours, and there were no updates from Logistics. It never came. I'm still trying to get an update and a refund.
Your delivery service at Amazon Logistics stinks royally. Where's the update? Why is it out for delivery and stops?
Where are my packages? You stink.
User's recommendation: Customers need to be able to speak to Amazon Logistics about lost packages because customer service says that they can't and just don't give a damn
It sounds like you need to use off-site pickup.
No response
Calling to complain about a carrier for whom I drove through the Amazon Relay app, who hasn't paid me for the loads I delivered for Amazon. They're hiring drivers and not paying them.
- Possibility to grow
- All the carriers are crooks
User's recommendation: Don't deal with Amazon
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All I’m looking for is my 150.00 back to my account for the gift cards that were I purchased in February 11th for 100.00 and the 50.00 Apple gift cards that were I purchased on February 20th all I have been getting is the run around everybody promised me a refund but I never received it they were both used when I purchased them I want my refund