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Amazon Logistics

Amazon Logistics

logistics.amazon.com
What is your customer experience with Amazon Logistics?

Amazon Logistics Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Amazon Logistics has 1.7 star rating based on 499 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend Amazon Logistics to a friend or colleague.

  • Rating Distribution
  • Pros: No pros- nightmare, Its hit or miss with them, Fast delivery.
    Cons: Delivery drivers, Horrible customer service, Inept staff and customer service agents and delivery personnel.

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Media from reviews

Amazon Logistics - My parcel was marked delivered ,which I didn’t receive it
Amazon Logistics - Dispatch rider lost my parcelAmazon Logistics - Lost packageAmazon Logistics - Tracking packageAmazon Logistics - Package was not delivered but it says deliversAmazon Logistics - Trying to get my background finishedAmazon Logistics - Unable to fill the DSP Registration form. The email id colum is grayed...
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Anthony U Ueq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burscough, Lancashire

Package not showing on your system

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Be Advised. I have CCTV, and it records 24/7!

A package which is irreplaceable had been sent from Yun Express (YT250622****095316) has been picked up but your UK tracking number says it hasnt (UK255622****).Please ensure it is delivered properly and note that I can provide CCTV showing if it has not been delivered.

Item delivered by Amazon although not shown on system

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User's recommendation: Be sdvised to inform the shipper of possible shipping issues

Linda A Swa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispatch rider lost my parcel

Amazon Logistics - Dispatch rider lost my parcel

Hi, I am sending this message in regards to the body moisturizer I ordered from eBay. The incompetent delivery guy dropped it at the entrance of my door.

Probably someone picked it up, which showed delivery. He just dropped it at the entrance and left, without anyone receiving it.

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Preferred solution: Deliver product or service ordered

Linda A Swa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, England

My parcel was marked delivered ,which I didn’t receive it

Amazon Logistics - My parcel was marked delivered ,which I didn’t receive it

Incompetent dispatchers ,my parcel was stolen,it was left at the entrance of my house ,I am yet to get a feedback

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User's recommendation: Incompetent diapatchers

Resolved
Michael Burney B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Trying to get my background finished

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Amazon Logistics - Trying to get my background finished
Contains 1 confidential file for company representatives
Updated by user Oct 21, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 19, 2024

My photo of my background check wasn't visible, so I had to take another photo and a new picture of my driver's license.

View full review
Loss:
$5000
Pros:
  • Getting orders on time
Cons:
  • Bad communication with customers

Preferred solution: Deliver product or service ordered

User's recommendation: Very good

Sara F Hzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost package

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Amazon Logistics - Lost package

I'm still waiting to get a response, I still haven't got my package I have tried for refund through Temu they denied because keep saying logistics 100% sure it was delivered here my question is where? Because wasn't delivered here all I want to do is to resolve this just do refund or resend it use different courier.

Trading Standards Act 2015 they are where and to top up I have sent it letter for court action. Where does it say was signed for where proof like I have said nothing here.

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Loss:
$520

Preferred solution: Full refund

User's recommendation: Avoid all cost

Resolved
Tina D Kst

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Missing package

Contains 2 confidential files for company representatives
Updated by user Jan 13, 2025

Company fixed the issue and I have been provided with apology. I contacted Amazon logistics via email and requested an update on my package .

Unfortunately, I was told my package was lost in transit and I was to contact the company I ordered from for a replacement or refund..

I had to send the email I received from Amazon logistics to the platform several times before anything would be done. my perseverance paid off and they have refunded my money

Original review Jan 05, 2025

I ordered 2 items on the 24th of December. The first was supposedly delivered but I never received it.

The second one Amazon has had since the 31st of December. I keep asking what's going on and haven't received one response from them. I'm very disappointed in them.

I might add I am completely turned off of buying online because there's no point. You never get what you ordered!

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Cons:
  • Too many too list

Preferred solution: Deliver product or service ordered

User's recommendation: Don't bother

Theadore Ixv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Package was not delivered but it says delivers

Amazon Logistics - Package was not delivered but it says delivers
Contains 1 confidential file for company representatives

Package says delivered but was not delivered. There is camera on the mail box. Driver never delivered my package

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Sara F Hzh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Liverpool, Liverpool

Lost package

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Contains 1 confidential file for company representatives

I received a notification saying my package was delivered open the door and nothing went to the back and ones again nothing, my question is where did my package went. I was told was signed for my question is who signed for because wasn't me I was even denied my refund because of your records. My question is where the GPS collection and proof of the signature.

Trading Standards are where my next time is court action as I aint going to pay for something I didn't receive.

The address is correct but where the package as I have ask all my neighbours and I been around houses to check and nothing.

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User's recommendation: Avoid all cost

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker All Saints, Parish Of Saint Peter

Tracking package

Amazon Logistics - Tracking package
Contains 1 confidential file for company representatives

The delivery address is wrong... And I was wondering mixed up the address because I know I entered my address correct...

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Aika A Kxy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery problem

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Amazon Logistics - Delivery problem
Contains 1 confidential file for company representatives
Original review updated Sep 15, 2024

I spent all day waiting for the delivery, and one minute before, they just sent me a message attempt that nobody was home. They didn't even come to my building's front door.

I was watching the intercom's camera to open the door. Tomorrow, I have to spend my day waiting again!

I got phone call but didn't say anything. This is not the first time!

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Preferred solution: Deliver product or service ordered

User's recommendation: Just do their job!

Paul F Fvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not delivered

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Updated by user Feb 06, 2025

No contact from Amazon

Original review Feb 06, 2025

Can you tell me where my parcel is? You said it has been delivered. The email I received says, 'Your package was left in the mail slot today at 05:16 PM.' Can you provide a photo of the delivery?

View full review
Pros:
  • No pros just avoid this company who uses ebay

Preferred solution: Deliver product or service ordered

User's recommendation: Find out if you goods are being delivered by Amazon logistic

Jessenia Gjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery

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The number goes to a message service that is already full. Like all companies now, they don't want to talk to customers anymore.

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Preferred solution: Deliver product or service ordered

pat Dvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with delivery

I've been having trouble with my delivery instructions not being followed. I've already talked to people from logistics, and they told me they would take care of this.

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Preferred solution: Want the delivery instructions followed

Josephine M Ohi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not delivered

Updated by user Mar 03, 2025

Never got back to me

Original review Mar 01, 2025

Did not receive my package they said was delivered to my front porch yesterday. They delivered it to the wrong house obviously.

Please let me know the next step to resolve this issue.

Did they take picture of the delivery? Thank you.

Josephine Mcdonough

Order#576901****6682****

Shipping# TBA319682****51

View full review
Loss:
$1795

Preferred solution: Deliver product or service ordered

Mary M Nie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Quincy, Washington

Information

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Your drivers have called me four different times about needing to make a delivery asking for an apartment number. When I ask who theyre delivering to its always too Hispanic names, sometimes male sometimes female, and they live in Sacramento.

My phone and I are not in Sacramento nor am I the person that theyre looking for I dont know if this is real or if its fake trying to get information but I appreciate it if youre correct the issue the phone number that they keep blowing up is 530-648-**** and my name is Mary McKinnis.

Maybe you can correct the problem. Id appreciate it.

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User's recommendation: If you don’t ask, you don’t know and it’s the only way to make sure that the people that are Calling are real!

Anonymous
map-marker Portland, Oregon

Taxes W-2

The telephone number you gave went straight to Voicemail. And nobody answered me.

I had to call the IRS because Amazon is a joke to deal with.

I sent 3 E-Mails to Employee Support.

All three where ignored.

I called Amazon Human Resources and was treated very badly by a worker called Jezel. She refused to give me to a Manager. Saying there was no Manager on duty.

Than Jezel said Contractors are not employees. I said but they are in your warehouse delivering your Amazon boxes.

Very rude company.

Absolute terrible customer service.

I drove to DPD4 in Tualatin,Oregon. I found out the contractor I worked for "Allegiance LLC" went out of business a year ago.. something Human Resources should have known. And Employee Support..

So I called the IRS.

They are sending me a form to fill out.

I only have the amount of deposit. That was deposited into my bank account on January 12th, 2024

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User's recommendation: Make sure your telephone number takes phone calls. And not sent to a bogus Voicemail

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