Jenny H Wyu

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Verified Reviewer

For a package

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Yes I was emailing due to the fact that I was suppose to have gotten a package delivered today at 4:34 I believe and it had said either front door or porch I had not gotten the package I am in the parking lot bottom door so I'm not sure to whom this email goes to but hopefully someone will get back to me as soon as possible and also let me know what the package was or what was in the package Thank you Jenny haydt
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Preferred solution: Deliver product or service ordered

Frankie C Byq

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Package not delivered

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Amazon Logistics - Package not delivered
Original review Oct 02, 2023
Amazon didnt even bother to tell me when my item would be delivered after sends me an email just stating that my delivery is late. This is bad customer.
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Loss:
$28
Pros:
  • Usually responsible customer service
Cons:
  • Bad communication with customers

Preferred solution: Apology

Sharmila S Zmb

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Delivered product not delivered

Amazon Logistics - Delivered product not delivered
Amazon Logistics - Delivered product not delivered - Image 2
Updated by user Oct 29, 2023

Delivered product not delivered

Original review Oct 21, 2023
The products I order was not at home when I arrived home after work. I wasted fees days but still not there. I tried to contact Amazon customer service but its too complicated . I need my orders as I really needed that blender. Help would be appreciated if that can be sent again to me. I would like that delivered to my partners home address 7B Belconnen Way weetangera 2614 ACT. Its safe and she works from home so she will be at home most of the time. Thank you
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Loss:
$52
Pros:
  • Provide solutions
Cons:
  • Safety

Preferred solution: Full refund

User's recommendation: Delivery in safe place.

Ural Mhi

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Verified Reviewer

Absolutely terrible logistics company!!

Original review Nov 27, 2023
The delivery people are complete idiots!! They keep screwing up my orders!! Im waiting for orders that Ive placed, but keep getting my neighbors orders on my front porch instead. Ive ordered from Amazon dozens of times this year and have gotten customer service!! You can clearly see my name and address on my house, so I dont know how they can screw up something that should be so easy for them to do! The drivers are lazy and complete idiots!! I dont like this courier service and I would much prefer using someone reliable like FedEx, USPS or UPS.
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Cons:
  • Too many to mention

Preferred solution: Deliver product or service ordered

User's recommendation: Demand that Amazon uses a different courier service because Amazon logistics sucks!! They need to be shut down because they don’t know what the *** they’re doing!!

William D Hnw

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Verified Reviewer

I called 5 times about orders that have been setting a long time but I got no answer and they wanted to get rid of me I asked for higher resolution but was stonewalled

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Orders setting a long time with no movement I reorder some of them several times but to no avail why are you not filling these orders I have spent thousands of dollars with Amazon over the years with no problem why is going on now I check with my credit card company they find no problems
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Cons:
  • Poor communications with customers

Preferred solution: Deliver product or service ordered

Marzetta Weu

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Verified Reviewer
| map-marker Los Angeles, California

Driver unsafe driving

On 11.28 heading east on interstate 10 at about 845 and 930 they had a driver in trl aznghv220****, in the no truck lane doing 62 to 65 miles per hour in 75 mile per hour zone cars were swerving in and out cuz amazon driver wouldn't move into truck lane very un professional, when I finally had a safe passing lane to pass him I did only for him to swearv into me like he wanted a collision to cure, when I told customer service they gave me two number both of witch are non working numbers. Goes to show what they feel about saftey,then finally after my 4th attempt to speak with someone whom I could understand and could communicate with she tried to put me thru to a department that supposedly would investigate situition,they told her just get information will do investigation, what I've got to say is I hope amazon will investigate but it's my impression they will do nothing,

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Kimalea Q

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Was hired and never paid

Amazon Logistics - Was hired and never paid
I was hired to work from home through indeed and never was paid after one full month of work. I have all emails
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Loss:
$3000
Pros:
  • I liked the work
Cons:
  • It was a scam

Preferred solution: My pay

User's recommendation: Do not work for them

Pedro V Blp

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My item was stolen

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Amazon Logistics - My item was stolen
Updated by user Oct 07, 2023

They have stolen my laptop definitely . Not only me.

Also my friend one valuable item was stolen. I don’t recommend Amazon anymore .

Original review Sep 22, 2023
Amazon is allowing people to steal our packages. There is not transparency in their freight forwarder delivery evidence. Amazon refuse to share with their customers the proof of delivery. Amazon is not protecting us and is violating our rights to have all documents necessary.
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Loss:
$1905
Cons:
  • Not transparency in their deliveries
  • Swiship is not trusted company to deliver our packages
  • No delivery documentation is provided to customers

Preferred solution: Full refund

User's recommendation: Not to buy more in Amazon

Sasa Zoran D

Bad and slow customer service

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Its almost impossible to speak with real person and it takes time to navigate trough web, automated communication cant resolve not even half of the problems.
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Cons:
  • All customers service and all delivery services

Preferred solution: Deliver product or service ordered

User's recommendation: Hire more people and make it simple.

Kendra H Bur

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Verified Reviewer

Need order to arrive asap

It said my order will be here by 10pm. I need my package early morning or early afternoon. Thats why I paid for extra shipping.
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Preferred solution: My order early on 12/9/2023 I’m going to a party

Bruce G Hcm

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Verified Reviewer
| map-marker Hickory Hills, Illinois

Sent my grocery delivery (WITH ICE CREAM IN ORDER) past my apartment to locations 10 miles away from my apartment! I worked in logistics years and the way my order was routed is a travesty!

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AMAZON LOGISTICS SCREWED UP MY DELIVERY ORDER AND MY ICE CREAM WAS EXTREMELY SOFT MAKING IT INEDIBLE!
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User's recommendation: Don't order ice cream and expect it to be solid!

Mischa M Nhl

Lost package

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Not answering any calls there website is not working and customer service number you dont know which number to call Amazon logistics dont know what they are doing people please figure it out.
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Pros:
  • Great on delivery
Cons:
  • No cons

Preferred solution: Deliver product or service ordered

Kjirsten N

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Verified Reviewer

Scammed

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I was hired through this company August 2023 did everything I was supposed to was in contact with what I thought was a supervisor and payroll. My contacted payroll September 14th.

My paper check was supposed to be sent in the mail September 15th. Was told it would be there 7 to 10 business days. Still haven't received it and not one person from that company will return my call. The email I have with the supervisor and their cell phone for emergencies just rings.

This is such a joke. I filed with the better Business bureau and I'm hoping to get answers so this isn't happen to anyone else!

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Loss:
$2000

Preferred solution: My paycheck

User's recommendation: Stay far away! Total scam!

2 comments
Tammy K Ilg

Awesome wanted to tell you that I spoke with the labor law for my state and being though it was a contract 1099 employee for the first 30 days that right now is only a violation or a breach of contract so reach out to your State Attorney General's office. Hopefully that will help you because I'm filing it with my state and the state of the Amazon Logistics which is Delaware.

Tammy K Ilg

I'm having same issue. Signd contract 8/01/2023 was told get paid after 30 days with a paper check then I could get Direct Deposit every 2 weeks.

Close to end of 30 days I was told it was me and several other employees and competing for the job which is not in the contract at all. I was supposed to have a check sent September the 6th 2023 and I have not received it nor have I spoken to a person from that division.

I'm curious if me and you have the same names as of who's in HR payroll and our supervisor. Want to share?

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Serena T Xyx

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Verified Reviewer

Received wrong item

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Tracking number is TBA309566****24, was supposed to be a Serrano phone, instead I received a volleyball. Tracking number says it was a phone that I paid for. Come get your volleyball and bring me my phone.
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Don't try calling as they don't answer the phone. Their mailbox is full and can't take your call goodbye!

Tammy K Ilg

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Scam Company

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As in my earlier review on this company, I was hired in August of 2023 did everything that I was told to do and when it came time to get paid it didn't happen. And if that doesn't top it off, not one single person that I was in contact with the entire 30 days has responded to one email or a phone call.

I thought a complaint with the labor board of my state and was told that this would follow up under contract law, and so I have to reach out to their legal team which is also a joke because you can't get anyone on the phone, and they don't respond to their emails either. So now I'm going to file a complaint with the State Attorney General's office in my state and the state of the logistics for Amazon and Delaware.

My time is just as valuable as theirs, and I don't care how long it takes me or how many complaints I have to file, they should be held to keep up their end just as I did. Even if it means aggravating them to death!

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Loss:
$2265
Cons:
  • Everything about this company

Preferred solution: What is due to me.

User's recommendation: STAY AWAY FROM THESE SCAM ARTISTS

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